We shall strive to satisfy our customers by placing ourselves in their perspectives.
Soliciting Insurance Contracts and Other Financial Instruments
- We shall strive to explain and provide financial instruments appropriately to each customer based on their intentions and situations, by comprehensively taking into account the necessary information regarding the characteristics of the instruments, including their knowledge of these instruments, their experience in purchasing such instruments, their investment goals and the status of their property.
- We shall strive to provide appropriate explanations of the nature of the risks involved, particularly with regard to investment products that involve market risks.
- We do not solicit at times, places, or in ways that inconvenience our customers.
- We shall strive to ensure that our customers fully understand the important features of financial instruments.In addition, we shall strive to provide appropriate explanations depending on our sales method.
Handling Inquiries From Customers
- We shall strive to respond to customer inquiries in a prompt, appropriate, and courteous manner.
- We shall strive to handle insurance claims in a prompt, appropriate, and courteous manner.
- We will enhance our sales activities based on the opinions and requests from our customers.
We will strictly abide by all related laws and regulations, and strive to ensure the proper sale of insurance and other financial instruments.
- We will comply with the Insurance Business Act, the Act on the Provision of Financial Services, the Consumer Contract Act, the Financial Instruments and Exchange Act, the Act on the Protection of Personal Information, and other related laws and regulations.
- We will enhance the internal administrative management system and provide training for sales representatives in order to ensure appropriate soliciting activities.
- We will respect the privacy of our customers and properly handle and strictly manage all information about our customers.
The above Solicitation Policy is based on the Act on Provision of Financial Services(Act No. 101, 2000).
NISSIN SHOJI Co., Ltd.
4F Daiwa Shibaura Bldg.
1-12-3 Shibaura, Minato-ku, Tokyo 105-0023
Tel: +81-3-3457-6251
Fax: +81-3-3457-6251
e-mail: info@nissin-shoji.co.jp